Privacy Policy

At elixirwellness.lk, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a booking/purchase through our website. By using our website, you agree to the practices outlined in this policy.

Information We Collect

When you use our website, we may collect the following information:

• Personal identification details – such as your name, email address, contact number, and address, provided voluntarily during bookings, purchases, or inquiries.

• Payment and billing information – required to process your transactions. Payment details are handled securely through trusted third-party payment processors.

• Browsing information – including your IP address, browser type, device details, and browsing patterns, collected automatically via cookies and similar technologies.

How We Use Your Information

We may use your information for:

• Processing and fulfilling your orders, bookings, or service appointments.

• Communicating with you regarding your purchases, reservations, and inquiries.

• Providing customer support and after-sales service.

• Personalising your browsing and shopping experience with relevant product/service recommendations and promotions.

• Improving our website, products, and services based on customer feedback and usage trends.

• Detecting and preventing fraudulent transactions, unauthorised activities, and misuse of our website.

Information Sharing

We value your trust and do not sell or trade your personal data. Your information may only be shared in the following cases:

• Trusted service providers – We work with selected third parties for payment processing, website hosting, marketing, and delivery. These partners are contractually required to protect your data and use it only for the agreed purposes.

• Legal obligations – We may disclose information if required by law, court order, or other legal processes.

Data Security

We implement strict security measures to protect your personal information from unauthorised access, alteration, or disclosure. While we strive for the highest level of security, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.

• Analyse website traffic and usage patterns.

• Offer personalised recommendations.

You may disable cookies in your browser settings; however, certain features of our site may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements. The latest version will always be available on this page with a revised “Last Updated” date.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how your information is handled, please contact us: